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app_queue: add new Service Level calculation

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Adds a new formula for SL2 and documentation

ASTERISK-26559

Change-Id: I0970c620460507cd9d45b0d43600779c8915e770
This commit is contained in:
Sebastian Gutierrez
2016-11-06 09:37:46 -03:00
committed by Matthew Fredrickson
parent 059a54202c
commit 740ca862e4
2 changed files with 29 additions and 6 deletions
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6
configs/samples/queues.conf.sample
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@@ -113,8 +113,10 @@ monitor-type = MixMonitor
;strategy = ringall
;
; Second settings for service level (default 0)
; Used for service level statistics (calls answered within service level time
; frame)
; Used for service level statistics (calls answered within service level time frame)
; There are 2 Service Level Performance Calculations SL and SL2
; SL = (total calls answered within threshold / total calls answered) * 100
; SL2 = ((calls answered within threshold + calls abandoned within threshold) / (answered calls + abandoned calls)) * 100
;servicelevel = 60
;
; A context may be specified, in which if the user types a SINGLE