In app_queue, device state changes arrive in event messages and
update the queue member status value. That value is checked in
get_member_status() to decide that the caller should leave when
there are no available members. Although event messages can be
delayed by other activity, there is no adverse affect by lagged
status except in one specific case: there is only one available
member, it was just rung, and leavewhenempty is enabled set for
ringing members. This change adds a direct check of the device
state only under this condition where the caller may be dropped
incorrectly, resolving this issue without affecting performance
of app_queue normally.
AST-1248 #close
Review: https://reviewboard.asterisk.org/r/3595/
Reported by: Thomas Arimont
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@415833 65c4cc65-6c06-0410-ace0-fbb531ad65f3
This resolves a large number of compiler warnings from GCC 4.10 which
cause the build to fail under dev mode. The vast majority are
signed/unsigned mismatches in printf-style format strings.
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@413586 65c4cc65-6c06-0410-ace0-fbb531ad65f3
This patch causes realtime queue members to remain in queues during the reload process. Previously these
members would be removed causing any waiting callers to be ejected from the queue with a reason of "EXITEMPTY".
ASTERISK-23547 #close
ASTERISK-23547 #comment Patch app_queue_fix_realtime_reload_1.8_trunk.patch submitted by Italo Rossi (license 6409)
Review: https://reviewboard.asterisk.org/r/3404/
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@411584 65c4cc65-6c06-0410-ace0-fbb531ad65f3
Fixes typos of "transfered" instead of "transferred" in various code. Fixes incorrect gosub param help text for app_queue.
Fixes Asterisk man pages containing unquoted minus signs. Adds note about the "textsupport" option in sip.conf.sample.
(issue ASTERISK-23061)
(issue ASTERISK-23028)
(issue ASTERISK-23046)
(issue ASTERISK-23027)
(closes issue ASTERISK-23061)
(closes issue ASTERISK-23028)
(closes issue ASTERISK-23046)
(closes issue ASTERISK-23027)
Reported by: Eugene, Jeremy Laine, Denis Pantsyrev
Patches:
transferred.patch uploaded by Jeremy Laine (license 6561)
hyphen.patch uploaded by Jeremy Laine (license 6561)
sip.conf.sample.patch uploaded by Eugene (license 6360)
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@405791 65c4cc65-6c06-0410-ace0-fbb531ad65f3
In the current app_queue code from 1.8 up to trunk the upper and lower
penalties can be set to 0 but the value is interpreted to be disabled
instead of actually setting limits. This is especially evident if min
and max limits are set to 0 and members with penalties of 0 and 1 are
in the queue since the member with penalty 1 will still receive calls.
This patch adjusts the special disabled value to be INT_MAX instead of
0.
(closes issue ASTERISK-20862)
Review: https://reviewboard.asterisk.org/r/2995/
Reported by: Schmooze Com
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@402645 65c4cc65-6c06-0410-ace0-fbb531ad65f3
When using realtime queues, queues have to be fetched from the database
every now and then to see if any info has been changed or to see if the
queue has been removed. When fetching info for an individual queue, the
pruning of other queues is unnecessarily costly.
Review: https://reviewboard.asterisk.org/r/2907/
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@401049 65c4cc65-6c06-0410-ace0-fbb531ad65f3
Commit r62462 added two extra fields for logging "the original position the
caller entered the queue at, and the amount of time the caller was waiting in
the queue." But when r75969 was merged from 1.4 into trunk (r75977), these two
fields disappeared. Those two extra fields were not logged in 1.4 and when the
patch was merged, those fields went away.
Therefore, this is a regression and was caught by the reporter because he was
reading the awesome "Asterisk: The Definitive Guide" book.
(closes issue ASTERISK-22197)
Reported by: Dalius M.
Tested by: Dalius M.
Patches:
asterisk-22197-q-log-exitwithkey.diff
uploaded by Michael L. Young (license 5026)
Review: https://reviewboard.asterisk.org/r/2901/
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@400622 65c4cc65-6c06-0410-ace0-fbb531ad65f3
You are adding dial strings to the queue, not channels. An aribitrary string
could be used, but you are typically referencing a channel. Correcting the
command help text.
(issue ASTERISK-22263)
(closes issue ASTERISK-22263)
Reported By: Rusty Newton
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@398884 65c4cc65-6c06-0410-ace0-fbb531ad65f3
In r386792, the ability to play prompts to the first caller in a call queue was
added. While this is arguably a bug fix for those who expect the first caller
to continue receiving prompts while the agent is dialed, it has the side effect
of preventing the first caller from hearing the agent immediately upon
bridging. This may not be a problem for those who really want this option, but
for those who didn't care whether or not the first caller in queue heard their
position, it was an issue.
This patch disables the ability for the first caller in the queue to hear
prompts and adds a new option, announce-to-first-user, to queues.conf. Those
who the behavior can enable it by setting this value to True.
Note that if we ever implement the ability to have the prompts be stopped
upon bridging, this option can be removed.
(closes issue ASTERISK-21782)
Reported by: Remi Quezada
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@391215 65c4cc65-6c06-0410-ace0-fbb531ad65f3
When app_queue is unloaded, some manager commands are not being unregistered
which result in a segfault. This patch corrects this.
(closes issue ASTERISK-21397)
Reported by: Peter Katzmann, Corey Farrell
Tested by: Corey Farrell
Patches:
asterisk-21397-missing-unreg-manager-cmd_1.8.diff
Michael L. Young (license 5026)
asterisk-21397-missing-unreg-manager-cmd_11.diff
Michael L. Young (license 5026)
Review: https://reviewboard.asterisk.org/r/2444/
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@385593 65c4cc65-6c06-0410-ace0-fbb531ad65f3
When ringinuse=no queue members can receive more than one call if these
calls happen at nearly the same time.
* Fix so a queue member does not receive more than one call from a queue.
NOTE: This fix does not prevent multiple calls to a member if the member
is in more than one queue.
* Did some refactoring to eliminate some code redundancy.
(issue ASTERISK-16115)
Reported by: nik600
Patches:
jira_asterisk_16115_single_q_v1.8.patch (license #5621) patch uploaded by rmudgett
Modified
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@378663 65c4cc65-6c06-0410-ace0-fbb531ad65f3
When the "h" extension is present within the context of the queue, all calls
are being reported COMPLETECALLER even when the agent is hanging up the call.
This patch checks to see if the agent hung-up or not instead of only relying on
checking if the queue (caller) channel hung-up or not. It would appear that
having the h extension in the mix, the pbx goes to the h extension,
"hanging-up" the queue channel and triggering the reporting of COMPLETECALLER.
(closes issue ASTERISK-20743)
Reported by: call
Tested by: call, Michael L. Young
Patches:
asterisk-20743-q-cmplt-caller.diff
uploaded by Michael L. Young (license 5026)
Review: https://reviewboard.asterisk.org/r/2256/
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@378514 65c4cc65-6c06-0410-ace0-fbb531ad65f3
With the option ringinuse=no set, the patch committed for ASTERISK-16115
causes non-SIP queue members to never be called because the device state
is checked after a channel is created to determine if the member is busy.
These queue members always get the "Member %s is busy, cannot dial"
message.
Most channel drivers other than chan_sip use the default device state
handling. The default device-state state is considered in use or unknown
if the channel exists or not respectively.
(closes issue ASTERISK-20801)
Reported by: rmudgett
Patches:
jira_asterisk_16115_revert_r370418_v1.8.patch (license #5621) patch uploaded by rmudgett
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@378036 65c4cc65-6c06-0410-ace0-fbb531ad65f3
Prior to this change, a common method for determining if a timeout
was reached was to call a function such as ast_waitfor_n() and inspect
the out parameter that told how many milliseconds were left, then use
that as the input to ast_waitfor_n() on the next go-around.
The problem with this is that in some cases, submillisecond timeouts
can occur, resulting in the out parameter not decreasing any. When this
happens thousands of times, the result is that the timeout takes much
longer than intended to be reached. As an example, I had a situation where
a 3 second timeout took multiple days to finally end since most wakeups
from ast_waitfor_n() were under a millisecond.
This patch seeks to fix this pattern throughout the code. Now we log the
time when an operation began and find the difference in wall clock time
between now and when the event started. This means that sub-millisecond timeouts
now cannot play havoc when trying to determine if something has timed out.
Part of this fix also includes changing the function ast_waitfor() so that it
is possible for it to return less than zero when a negative timeout is given
to it. This makes it actually possible to detect errors in ast_waitfor() when
there is no timeout.
(closes issue ASTERISK-20414)
reported by David M. Lee
Review: https://reviewboard.asterisk.org/r/2135/
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@375993 65c4cc65-6c06-0410-ace0-fbb531ad65f3
There are a few code paths where the Queue application fails to count a paused
or in use queue member as being 'busy'. This can cause callers to get stuck
in the Queue until a paused agent unpauses themselves.
(closes issue ASTERISK-20623)
Reported by: Bryan Walters
patches:
app_queue.patch uploaded by Bryan Walters (license 5851)
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@375450 65c4cc65-6c06-0410-ace0-fbb531ad65f3
Prior to this patch, adding, removing or reloading members to rrmemory would
cause the order to become completely jumbled. Now it behaves more or less like
rrordered other than the fact that it stores the members on a hash table rather
than a linked list. This patch also prevents removal of members and member
reloads from jumbling rrordered queues.
(issue AST-989)
Reported by: Thomas Arimont
Review: https://reviewboard.asterisk.org/r/2164/
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@375216 65c4cc65-6c06-0410-ace0-fbb531ad65f3
Party A calls Party B
Party B puts Party A on hold.
Party B calls a queue.
Ringing queue member D sees Party B identification.
Party B transfers Party A to the queue.
Queue member D does not get a connected line update for Party A.
Queue member D answers the call and still sees Party B information.
However, if Party A later transfers the call to Party C then queue member
D gets a connected line update for Party C.
* Made pass connected line updates from the caller to queue members while
the queue members are ringing.
(closes issue AST-1017)
Reported by: Thomas Arimont
(closes issue ABE-2886)
Reported by: Thomas Arimont
Tested by: rmudgett
........
Merged revisions 374801 from https://origsvn.digium.com/svn/asterisk/be/branches/C.3-bier
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@374802 65c4cc65-6c06-0410-ace0-fbb531ad65f3
Greenlight in #asterisk brought up that he was receiving an error message "Could
not create persistent member string, out of space" when running app_queue in
Asterisk 10. dump_queue_members() made an assumption that 8K would be enough to
store the generated string, but with queues that have large member lists this is
not always the case. This patch removes the limitation and uses ast_str instead
of a fixed sized buffer.
The complicating factor comes from the fact that ast_db_get requires a buffer
and buffer size argument, which doesn't let us pull back more than what we pass
in, so I introduced a new ast_db_get_allocated() which returns an ast_strdup()'d
copy of the value from astdb.
As an aside, I did some testing on the maximum size of data that we can store in
the BDB library we distribute and was able to store a 10MB string and retrieve
it with no problems, so I feel this is a safe patch.
Review: https://reviewboard.asterisk.org/r/2136/
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@374108 65c4cc65-6c06-0410-ace0-fbb531ad65f3
When tab-completing CLI commands starting with "queue", "show" appeared
twice in the list due to the way that Asterisk's tab completion
functions and the order in which the commands were registered. The
registration order has been altered to resolve this issue.
(closes issue AST-940)
Reported-by: Steve Pitts
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@373666 65c4cc65-6c06-0410-ace0-fbb531ad65f3
Prior to this patch, 'queue reload members' cli command did not
work at all. This also affects the manager function 'QueueReload'
when supplied with the 'members: yes' field.
(closes issue AST-956)
Reported by: John Bigelow
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@373298 65c4cc65-6c06-0410-ace0-fbb531ad65f3
When using tab-completion for the list of queues on "queue reset stats"
or "queue reload {all|members|parameters|rules}", the tab-completion
listing for further queues erroneously listed queues that had already
been added to the list. The tab-completion listing now only displays
queues that are not already in the list.
(closes issue AST-963)
Reported-by: John Bigelow
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@372517 65c4cc65-6c06-0410-ace0-fbb531ad65f3
Previously, tabbing at the end of "queue show" produced a list of
available queues about which information could be shown, but did not
include an alternative command, "rules", to access information about
queue rules. The "rules" item should now be shown in the list of
tab-completable items.
(closes issue AST-958)
Reported-by: John Bigelow
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@372444 65c4cc65-6c06-0410-ace0-fbb531ad65f3
When app_queue is unloaded, the queues container has its refcount
decremented, potentially to 0. Then the taskprocessor responsible
for handling device state changes is unreferenced. If the
taskprocessor happens to be just about to run its task, then it
will create and destroy an iterator on the queues container.
This can cause the refcount on the queues container to increase to
1 and then back to 0. Going back to 0 a second time results in
double frees.
This failure was seen periodically in the testsuite when Asterisk
would shut down.
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@372089 65c4cc65-6c06-0410-ace0-fbb531ad65f3
Queue member status would not always get updated properly when the member
was called, thus resulting in the member getting multiple calls. With this
change, we update the member's status at the time of calling, and we also
check to make sure the member is still available to take the call before
placing an outbound call.
(closes issue ASTERISK-16115)
reported by nik600
Patches:
app_queue.c-svn-r370418.patch uploaded by Italo Rossi (license #6409)
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@372048 65c4cc65-6c06-0410-ace0-fbb531ad65f3
This fixes three main issues
* Change asprintf() uses to ast_asprintf() so that it
pairs properly with ast_free() and no longer causes
MALLOC_DEBUG to freak out.
* When ast_asprintf() fails, set the pointer NULL if
it will be referenced later.
* Fix some memory leaks that were spotted while taking
care of the first two points.
(Closes issue ASTERISK-20135)
reported by Richard Mudgett
Review: https://reviewboard.asterisk.org/r/2071
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@371590 65c4cc65-6c06-0410-ace0-fbb531ad65f3
If a static queue had realtime members, then there could be a potential
for those realtime members not to be properly deleted from memory.
If the queue's members were loaded from realtime and then all the
members were deleted from the backend, then the queue would still
think these members existed. The reason was that there was a short-
circuit in code such that if there were no members found in the
backend, then the queue would not be updated to reflect this.
Note that this only affected static queues with realtime members.
Realtime queues with realtime members were unaffected by this issue.
(closes issue ASTERISK-19793)
reported by Marcus Haas
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@371306 65c4cc65-6c06-0410-ace0-fbb531ad65f3
* The RemoveQueueMember app made mention of options that could
be passed in, but no options are supported. I have removed the
listing of options from the documentation.
* The RQMSTATUS variable did not list "NOTDYNAMIC" as a possible
value that could be set.
(closes issue AST-949)
reported by Steve Pitts
(closes issue AST-954)
reported by Steve Pitts
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@371141 65c4cc65-6c06-0410-ace0-fbb531ad65f3
Most of these were just saving returned values without using them and
in some cases the variable being saved to could be removed as well.
(issue ASTERISK-19672)
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@368738 65c4cc65-6c06-0410-ace0-fbb531ad65f3
The Dial and Queue I option is intended to block connected line updates
and redirecting updates. However, it is a feature that when a call is
locally redirected, the I option is disabled if the redirected call runs
as a local channel so the administrator can have an opportunity to setup
new connected line information. Unfortunately, the Dial and Queue I
option is disabled for *all* forked calls if one of those calls is
redirected.
* Make the Dial and Queue I option apply to each outgoing call leg
independently. Now if one outgoing call leg is locally redirected, the
other outgoing calls are not affected.
* Made Dial not pass any redirecting updates when forking calls.
Redirecting updates do not make sense for this scenario.
* Made Queue not pass any redirecting updates when using the ringall
strategy. Redirecting updates do not make sense for this scenario.
* Fixed deadlock potential with chan_local when Dial and Queue send
redirecting updates for a local redirect.
* Converted the Queue stillgoing flag to a boolean bitfield.
(closes issue ASTERISK-19511)
Reported by: rmudgett
Tested by: rmudgett
Review: https://reviewboard.asterisk.org/r/1920/
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@367678 65c4cc65-6c06-0410-ace0-fbb531ad65f3
This patch addresses a number of memory leaks in a variety of modules that were
found by a static analysis tool. A brief summary of the changes:
* app_minivm: free ast_str objects on off nominal paths
* app_page: free the ast_dial object if the requested channel technology
cannot be appended to the dialing structure
* app_queue: if a penalty rule failed to match any existing rule list
names, the created rule would not be inserted and its memory
would be leaked
* app_read: dispose of the created silence detector in the presence of
off nominal circumstances
* app_voicemail: dispose of an allocated unique ID field for MWI event
un-subscribe requests in off nominal paths; dispose of
configuration objects when using the secret.conf option
* chan_dahdi: dispose of the allocated frame produced by ast_dsp_process
* chan_iax2: properly unref peer in CLI command "iax2 unregister"
* chan_sip: dispose of the allocated frame produced by sip_rtp_read's
call of ast_dsp_process; free memory in parse unit tests
* func_dialgroup: properly deref ao2 object grhead in nominal path of
dialgroup_read
* func_odbc: free resultset in off nominal paths of odbc_read
* cli: free match_list in off nominal paths of CLI match completion
* config: free comment_buffer/list_buffer when configuration file load
is unchanged; free the same buffers any time they were
created and config files were processed
* data: free XML nodes in various places
* enum: free context buffer in off nominal paths
* features: free ast_call_feature in off nominal paths of applicationmap
config processing
* netsock2: users of ast_sockaddr_resolve pass in an ast_sockaddr struct
that is allocated by the method. Failures in
ast_sockaddr_resolve could result in the users of the method
not knowing whether or not the buffer was allocated. The
method will now not allocate the ast_sockaddr struct if it
will return failure.
* pbx: cleanup hash table traversals in off nominal paths; free
ignore pattern buffer if it already exists for the specified
context
* xmldoc: cleanup various nodes when we no longer need them
* main/editline: various cleanup of pointers not being freed before being
assigned to other memory, cleanup along off nominal paths
* menuselect/mxml: cleanup of value buffer for an attribute when that attribute
did not specify a value
* res_calendar*: responses are allocated via the various *_request method
returns and should not be allocated in the various
write_event methods; ensure attendee buffer is freed if no
data exists in the parsed node; ensure that calendar objects
are de-ref'd appropriately
* res_jabber: free buffer in off nominal path
* res_musiconhold: close the DIR* object in off nominal paths
* res_rtp_asterisk: if we run out of ports, close the rtp socket object and free
the rtp object
* res_srtp: if we fail to create the session in libsrtp, destroy the
temporary ast_srtp object
(issue ASTERISK-19665)
Reported by: Matt Jordan
Review: https://reviewboard.asterisk.org/r/1922
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@366880 65c4cc65-6c06-0410-ace0-fbb531ad65f3
The connected line interception macros do not get executed when the
outgoing channel is initially created and that channel's caller-id is
implicitly imported into the incoming channel's connected line data. If
you are using the interception macros, you would expect that they get run
for every change to a channel's connected line information outside of
normal dialplan execution.
Review: https://reviewboard.asterisk.org/r/1817/
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@359609 65c4cc65-6c06-0410-ace0-fbb531ad65f3
Previously, realtime queues could be loaded without defining the queue member
table. This allowed for queue members to be dynamic, while the realtime
queue definitions could exist in some backing storage. Revision 342223 broke
this when it changed the return value for realtime_multientry to return NULL
when no results are returned. Previously, an empty ast_config object was
expected.
(closes issue ASTERISK-19170)
Reported by: Rene Mendoza
Tested by: Rene Mendoza
Patches:
rt_queue_member_patch.diff uploaded by Matt Jordan (license 6283)
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@350552 65c4cc65-6c06-0410-ace0-fbb531ad65f3
The ast_cdr_setcid() and ast_cdr_update() were shown in ASTERISK-18836 to
be called by different threads for the same channel. The channel driver
thread and the PBX thread running dialplan.
* Add lock protection around CDR API calls that access an ast_channel
pointer.
(closes issue ASTERISK-18836)
Reported by: gpluser
Review: https://reviewboard.asterisk.org/r/1628/
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@348362 65c4cc65-6c06-0410-ace0-fbb531ad65f3
Fixed app_queue.c:ring_entry() calling ast_call() with the channel locks
held. Chan_local attempts to do deadlock avoidance in its ast_call()
callback and could deadlock if a channel lock is already held.
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@344539 65c4cc65-6c06-0410-ace0-fbb531ad65f3
It was strange that the AgentCalled AMI event would get most of its
information from the incoming channel but then get the CallerID
information from the outgoing channel. Before connected line support was
added, this information was always the same at this point.
(closes issue ASTERISK-18152)
Reported by: Thomas Farnham
Tested by: rmudgett
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@344536 65c4cc65-6c06-0410-ace0-fbb531ad65f3
Despite an ominous sounding comment stating that membercount was for "logged
in" members only and thus we couldn't use ao2_container_count(), I could not
find a single place in the code where that seemed to be accurate. The only time
we decremented membercount was when we were marking something dead or actually
removing it. The only places we incremented it were either after ao2_link(), or
trying to correct for having set it to 0 during a reload. In every case where
we were correcting the value, it seemed that we were trying to make the count
actually match what ao2_container_count() would return. The only place I could
find where we made a determination about something being "logged in" or not, we
didn't trust the membercount, but instead looked at devicestate, paused, etc.
This patch removes membercount, replaces its use with ao2_container_count, and
manually adds the results of ao2_container_count to a "membercount" field for
ast_data queue query results. This patch also would fix AST-676, but as it is
slightly riskier than the previously committed fix, the two commits have been
made separately.
Reivew: https://reviewboard.asterisk.org/r/1541/
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@342383 65c4cc65-6c06-0410-ace0-fbb531ad65f3
