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[mod_callcenter] FS-9891: Get queue again to increase calls answered and abandoned

This commit is contained in:
Italo Rossi 2016-12-27 21:35:17 -03:00 committed by Mike Jerris
parent 37a8f183a1
commit 220ad0c2b3
1 changed files with 4 additions and 1 deletions
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5
src/mod/applications/mod_callcenter/mod_callcenter.c
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@ -3042,8 +3042,9 @@ SWITCH_STANDARD_APP(callcenter_function)
switch_str_nil(switch_channel_get_variable(member_channel, "caller_id_name")),
switch_str_nil(switch_channel_get_variable(member_channel, "caller_id_number")),
queue_name, cc_member_cancel_reason2str(h->member_cancel_reason));
queue = get_queue(queue_name);
queue->calls_abandoned++;
queue_rwunlock(queue);
} else {
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(member_session), SWITCH_LOG_DEBUG, "Member %s <%s> is answered by an agent in queue %s\n", switch_str_nil(switch_channel_get_variable(member_channel, "caller_id_name")), switch_str_nil(switch_channel_get_variable(member_channel, "caller_id_number")), queue_name);
@ -3055,7 +3056,9 @@ SWITCH_STANDARD_APP(callcenter_function)
/* Update some channel variables for xml_cdr needs */
switch_channel_set_variable_printf(member_channel, "cc_cause", "%s", "answered");
queue = get_queue(queue_name);
queue->calls_answered++;
queue_rwunlock(queue);
}