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FS-3272 --resolve moc we need to discuss this with anthm catch me on irc thanks

This commit is contained in:
Jeff Lenk 2011-04-28 00:29:28 -05:00
parent 24003dc28f
commit 3829e2fda5
1 changed files with 19 additions and 12 deletions
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31
src/mod/applications/mod_callcenter/mod_callcenter.c
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@ -37,6 +37,13 @@
#define CC_AGENT_TYPE_UUID_STANDBY "uuid-standby"
#define CC_SQLITE_DB_NAME "callcenter"
#ifdef WIN32
#define MSWITCH_TIME_T_FMT "lld"
#else
#define MSWITCH_TIME_T_FMT SWITCH_TIME_T_FMT
#endif
/* Prototypes */
SWITCH_MODULE_SHUTDOWN_FUNCTION(mod_callcenter_shutdown);
SWITCH_MODULE_RUNTIME_FUNCTION(mod_callcenter_runtime);
@ -909,12 +916,12 @@ cc_status_t cc_agent_update(const char *key, const char *value, const char *agen
if (cc_agent_str2status(value) != CC_AGENT_STATUS_UNKNOWN) {
/* Reset values on available only */
if (cc_agent_str2status(value) == CC_AGENT_STATUS_AVAILABLE) {
sql = switch_mprintf("UPDATE agents SET status = '%q', last_status_change = '%" SWITCH_TIME_T_FMT "', talk_time = 0, calls_answered = 0, no_answer_count = 0"
sql = switch_mprintf("UPDATE agents SET status = '%q', last_status_change = '%" MSWITCH_TIME_T_FMT "', talk_time = 0, calls_answered = 0, no_answer_count = 0"
" WHERE name = '%q' AND NOT status = '%q'",
value, local_epoch_time_now(NULL),
agent, value);
} else {
sql = switch_mprintf("UPDATE agents SET status = '%q', last_status_change = '%" SWITCH_TIME_T_FMT "' WHERE name = '%q'",
sql = switch_mprintf("UPDATE agents SET status = '%q', last_status_change = '%" MSWITCH_TIME_T_FMT "' WHERE name = '%q'",
value, local_epoch_time_now(NULL), agent);
}
cc_execute_sql(NULL, sql, NULL);
@ -950,7 +957,7 @@ cc_status_t cc_agent_update(const char *key, const char *value, const char *agen
if (cc_agent_str2state(value) != CC_AGENT_STATE_RECEIVING) {
sql = switch_mprintf("UPDATE agents SET state = '%q' WHERE name = '%q'", value, agent);
} else {
sql = switch_mprintf("UPDATE agents SET state = '%q', last_offered_call = '%" SWITCH_TIME_T_FMT "' WHERE name = '%q'",
sql = switch_mprintf("UPDATE agents SET state = '%q', last_offered_call = '%" MSWITCH_TIME_T_FMT "' WHERE name = '%q'",
value, local_epoch_time_now(NULL), agent);
}
cc_execute_sql(NULL, sql, NULL);
@ -1389,7 +1396,7 @@ static void *SWITCH_THREAD_FUNC outbound_agent_thread_run(switch_thread_t *threa
switch_log_printf(SWITCH_CHANNEL_LOG, SWITCH_LOG_ERROR, "Member %s <%s> with uuid %s in queue %s is gone just before we assigned an agent\n", h->member_cid_name, h->member_cid_number, h->member_session_uuid, h->queue_name);
sql = switch_mprintf("UPDATE members SET state = '%q', session_uuid = '', abandoned_epoch = '%" SWITCH_TIME_T_FMT "' WHERE system = 'single_box' AND uuid = '%q' AND state != '%q'",
sql = switch_mprintf("UPDATE members SET state = '%q', session_uuid = '', abandoned_epoch = '%" MSWITCH_TIME_T_FMT "' WHERE system = 'single_box' AND uuid = '%q' AND state != '%q'",
cc_member_state2str(CC_MEMBER_STATE_ABANDONED), local_epoch_time_now(NULL), h->member_uuid, cc_member_state2str(CC_MEMBER_STATE_ABANDONED));
cc_execute_sql(NULL, sql, NULL);
@ -1548,7 +1555,7 @@ static void *SWITCH_THREAD_FUNC outbound_agent_thread_run(switch_thread_t *threa
switch_channel_set_variable_printf(member_channel, "cc_queue_answered_epoch", "%" SWITCH_TIME_T_FMT, local_epoch_time_now(NULL));
/* Set UUID of the Agent channel */
sql = switch_mprintf("UPDATE agents SET uuid = '%q', last_bridge_start = '%" SWITCH_TIME_T_FMT "', calls_answered = calls_answered + 1, no_answer_count = 0"
sql = switch_mprintf("UPDATE agents SET uuid = '%q', last_bridge_start = '%" MSWITCH_TIME_T_FMT "', calls_answered = calls_answered + 1, no_answer_count = 0"
" WHERE name = '%q' AND system = '%q'",
agent_uuid, local_epoch_time_now(NULL),
h->agent_name, h->agent_system);
@ -1608,7 +1615,7 @@ static void *SWITCH_THREAD_FUNC outbound_agent_thread_run(switch_thread_t *threa
/* Update Agents Items */
/* Do not remove uuid of the agent if we are a standby agent */
sql = switch_mprintf("UPDATE agents SET %s last_bridge_end = %" SWITCH_TIME_T_FMT ", talk_time = talk_time + (%" SWITCH_TIME_T_FMT "-last_bridge_start) WHERE name = '%q' AND system = '%q';"
sql = switch_mprintf("UPDATE agents SET %s last_bridge_end = %" MSWITCH_TIME_T_FMT ", talk_time = talk_time + (%" MSWITCH_TIME_T_FMT "-last_bridge_start) WHERE name = '%q' AND system = '%q';"
, (strcasecmp(h->agent_type, CC_AGENT_TYPE_UUID_STANDBY)?"uuid = '',":""), local_epoch_time_now(NULL), local_epoch_time_now(NULL), h->agent_name, h->agent_system);
cc_execute_sql(NULL, sql, NULL);
switch_safe_free(sql);
@ -1990,7 +1997,7 @@ static int members_callback(void *pArg, int argc, char **argv, char **columnName
}
/* Once we pass a certain point, we want to get rid of the abandoned call */
if (abandoned_epoch + discard_abandoned_after < (long) local_epoch_time_now(NULL)) {
sql = switch_mprintf("DELETE FROM members WHERE system = 'single_box' AND uuid = '%q' AND (abandoned_epoch = '%" SWITCH_TIME_T_FMT "' OR joined_epoch = '%q')", cbt.member_uuid, abandoned_epoch, cbt.member_joined_epoch);
sql = switch_mprintf("DELETE FROM members WHERE system = 'single_box' AND uuid = '%q' AND (abandoned_epoch = '%" MSWITCH_TIME_T_FMT "' OR joined_epoch = '%q')", cbt.member_uuid, abandoned_epoch, cbt.member_joined_epoch);
cc_execute_sql(NULL, sql, NULL);
switch_safe_free(sql);
}
@ -2150,7 +2157,7 @@ void *SWITCH_THREAD_FUNC cc_agent_dispatch_thread_run(switch_thread_t *thread, v
while (globals.running == 1) {
char *sql = NULL;
sql = switch_mprintf("SELECT queue,uuid,session_uuid,cid_number,cid_name,joined_epoch,(%" SWITCH_TIME_T_FMT "-joined_epoch)+base_score+skill_score AS score, state, abandoned_epoch FROM members"
sql = switch_mprintf("SELECT queue,uuid,session_uuid,cid_number,cid_name,joined_epoch,(%" MSWITCH_TIME_T_FMT "-joined_epoch)+base_score+skill_score AS score, state, abandoned_epoch FROM members"
" WHERE state = '%q' OR state = '%q' OR (serving_agent = 'ring-all' AND state = '%q') ORDER BY score DESC",
local_epoch_time_now(NULL),
cc_member_state2str(CC_MEMBER_STATE_WAITING), cc_member_state2str(CC_MEMBER_STATE_ABANDONED), cc_member_state2str(CC_MEMBER_STATE_TRYING));
@ -2418,7 +2425,7 @@ SWITCH_STANDARD_APP(callcenter_function)
sql = switch_mprintf("INSERT INTO members"
" (queue,system,uuid,session_uuid,system_epoch,joined_epoch,base_score,skill_score,cid_number,cid_name,serving_agent,serving_system,state)"
" VALUES('%q','single_box','%q','%q','%q','%" SWITCH_TIME_T_FMT "','%d','%d','%q','%q','%q','','%q')",
" VALUES('%q','single_box','%q','%q','%q','%" MSWITCH_TIME_T_FMT "','%d','%d','%q','%q','%q','','%q')",
queue_name,
member_uuid,
member_session_uuid,
@ -2438,7 +2445,7 @@ SWITCH_STANDARD_APP(callcenter_function)
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(member_session), SWITCH_LOG_DEBUG, "Member %s <%s> restoring it previous position in queue %s\n", switch_str_nil(switch_channel_get_variable(member_channel, "caller_id_name")), switch_str_nil(switch_channel_get_variable(member_channel, "caller_id_number")), queue_name);
/* Update abandoned member */
sql = switch_mprintf("UPDATE members SET session_uuid = '%q', state = '%q', rejoined_epoch = '%" SWITCH_TIME_T_FMT "' WHERE uuid = '%q' AND state = '%q'",
sql = switch_mprintf("UPDATE members SET session_uuid = '%q', state = '%q', rejoined_epoch = '%" MSWITCH_TIME_T_FMT "' WHERE uuid = '%q' AND state = '%q'",
member_session_uuid, cc_member_state2str(CC_MEMBER_STATE_WAITING), local_epoch_time_now(NULL), member_uuid, cc_member_state2str(CC_MEMBER_STATE_ABANDONED));
cc_execute_sql(queue, sql, NULL);
switch_safe_free(sql);
@ -2544,7 +2551,7 @@ SWITCH_STANDARD_APP(callcenter_function)
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(member_session), SWITCH_LOG_DEBUG, "Member %s <%s> abandoned waiting in queue %s\n", switch_str_nil(switch_channel_get_variable(member_channel, "caller_id_name")), switch_str_nil(switch_channel_get_variable(member_channel, "caller_id_number")), queue_name);
/* Update member state */
sql = switch_mprintf("UPDATE members SET state = '%q', session_uuid = '', abandoned_epoch = '%" SWITCH_TIME_T_FMT "' WHERE system = 'single_box' AND uuid = '%q'",
sql = switch_mprintf("UPDATE members SET state = '%q', session_uuid = '', abandoned_epoch = '%" MSWITCH_TIME_T_FMT "' WHERE system = 'single_box' AND uuid = '%q'",
cc_member_state2str(CC_MEMBER_STATE_ABANDONED), local_epoch_time_now(NULL), member_uuid);
cc_execute_sql(NULL, sql, NULL);
switch_safe_free(sql);
@ -2583,7 +2590,7 @@ SWITCH_STANDARD_APP(callcenter_function)
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(member_session), SWITCH_LOG_DEBUG, "Member %s <%s> is answered by an agent in queue %s\n", switch_str_nil(switch_channel_get_variable(member_channel, "caller_id_name")), switch_str_nil(switch_channel_get_variable(member_channel, "caller_id_number")), queue_name);
/* Update member state */
sql = switch_mprintf("UPDATE members SET state = '%q', bridge_epoch = '%" SWITCH_TIME_T_FMT "' WHERE system = 'single_box' AND uuid = '%q'",
sql = switch_mprintf("UPDATE members SET state = '%q', bridge_epoch = '%" MSWITCH_TIME_T_FMT "' WHERE system = 'single_box' AND uuid = '%q'",
cc_member_state2str(CC_MEMBER_STATE_ANSWERED), local_epoch_time_now(NULL), member_uuid);
cc_execute_sql(NULL, sql, NULL);
switch_safe_free(sql);