From 50714ec5e4eb14976695ff29bc6528e0b9a16862 Mon Sep 17 00:00:00 2001
From: Italo Rossi <italorossib@gmail.com>
Date: Tue, 27 Dec 2016 21:35:17 -0300
Subject: [PATCH] [mod_callcenter] FS-9891: Get queue again to increase calls
answered and abandoned
---
src/mod/applications/mod_callcenter/mod_callcenter.c | 5 ++++-
1 file changed, 4 insertions(+), 1 deletion(-)
diff --git a/src/mod/applications/mod_callcenter/mod_callcenter.c b/src/mod/applications/mod_callcenter/mod_callcenter.c
index 6eabeeba59..88250aefe0 100644
--- a/src/mod/applications/mod_callcenter/mod_callcenter.c
+++ b/src/mod/applications/mod_callcenter/mod_callcenter.c
@@ -3122,8 +3122,9 @@ SWITCH_STANDARD_APP(callcenter_function)
switch_str_nil(switch_channel_get_variable(member_channel, "caller_id_name")),
switch_str_nil(switch_channel_get_variable(member_channel, "caller_id_number")),
queue_name, cc_member_cancel_reason2str(h->member_cancel_reason));
+ queue = get_queue(queue_name);
queue->calls_abandoned++;
-
+ queue_rwunlock(queue);
} else {
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(member_session), SWITCH_LOG_DEBUG, "Member %s <%s> is answered by an agent in queue %s\n", switch_str_nil(switch_channel_get_variable(member_channel, "caller_id_name")), switch_str_nil(switch_channel_get_variable(member_channel, "caller_id_number")), queue_name);
@@ -3135,7 +3136,9 @@ SWITCH_STANDARD_APP(callcenter_function)
/* Update some channel variables for xml_cdr needs */
switch_channel_set_variable_printf(member_channel, "cc_cause", "%s", "answered");
+ queue = get_queue(queue_name);
queue->calls_answered++;
+ queue_rwunlock(queue);
}