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Merge ddb8018041 into 5cb74797fe

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wmasilva 2025-01-17 16:40:19 +00:00 committed by GitHub
parent 5cb74797fe ddb8018041
commit 50b8f56e36
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GPG Key ID: B5690EEEBB952194
1 changed files with 10 additions and 4 deletions
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14
src/mod/applications/mod_callcenter/mod_callcenter.c
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@ -3331,10 +3331,10 @@ static switch_status_t cc_hook_state_run(switch_core_session_t *session)
char *sql = NULL;
agent_name = switch_channel_get_variable(channel, "cc_tracked_agent");
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(session), SWITCH_LOG_DEBUG, "Called cc_hook_hanguphook channel %s with state %s", switch_channel_get_name(channel), switch_channel_state_name(state));
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(session), SWITCH_LOG_DEBUG, "Called cc_hook_hanguphook channel '%s' with state '%s' \n", switch_channel_get_name(channel), switch_channel_state_name(state));
if (state == CS_HANGUP) {
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(session), SWITCH_LOG_DEBUG, "Tracked call for agent %s ended, decreasing external_calls_count", agent_name);
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(session), SWITCH_LOG_DEBUG, "Tracked call for agent '%s' ended, decreasing external_calls_count \n", agent_name);
sql = switch_mprintf("UPDATE agents SET external_calls_count = external_calls_count - 1 WHERE name = '%q'", agent_name);
cc_execute_sql(NULL, sql, NULL);
switch_safe_free(sql);
@ -3351,6 +3351,7 @@ SWITCH_STANDARD_APP(callcenter_track)
char agent_status[255];
char *agent_name = NULL;
char *sql = NULL;
const char *tracked_agent = NULL;
if (zstr(data)) {
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(session), SWITCH_LOG_ERROR, "Missing agent name\n");
@ -3358,7 +3359,12 @@ SWITCH_STANDARD_APP(callcenter_track)
}
if (cc_agent_get("status", data, agent_status, sizeof(agent_status)) != CC_STATUS_SUCCESS) {
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(session), SWITCH_LOG_WARNING, "Invalid agent %s", data);
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(session), SWITCH_LOG_WARNING, "Invalid agent '%s' \n", data);
return;
}
if ((tracked_agent = switch_channel_get_variable(channel, "cc_tracked_agent"))) {
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(session), SWITCH_LOG_WARNING, "Already tracking agent '%s' in this channel. \n", tracked_agent);
return;
}
@ -3372,7 +3378,7 @@ SWITCH_STANDARD_APP(callcenter_track)
switch_core_event_hook_add_state_run(session, cc_hook_state_run);
PROTECT_INTERFACE(app_interface);
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(session), SWITCH_LOG_DEBUG, "Tracking this call for agent %s", data);
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(session), SWITCH_LOG_DEBUG, "Tracking this call for agent '%s' \n", data);
switch_safe_free(agent_name);
return;