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mod_callcenter: implement cc_outbound_announce 

Playback one or more things to the agent based on a channel variable
of the member.  cc_outbound_announce may contain an array.
This commit is contained in:
Travis Cross 2011-07-18 10:17:42 +00:00
parent b2aa332090
commit 6cd86c5628
1 changed files with 21 additions and 0 deletions
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21
src/mod/applications/mod_callcenter/mod_callcenter.c
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@ -1371,6 +1371,22 @@ end:
return status;
}
static void playback_array(switch_core_session_t *session, const char *str) {
if (str && !strncmp(str, "ARRAY::", 7)) {
char *i = (char*) str + 7, *j = i;
while (1) {
if ((j = strstr(i, "::"))) {
*j = 0;
}
switch_ivr_play_file(session, NULL, i, NULL);
if (!j) break;
i = j + 2;
}
} else {
switch_ivr_play_file(session, NULL, str, NULL);
}
}
static void *SWITCH_THREAD_FUNC outbound_agent_thread_run(switch_thread_t *thread, void *obj)
{
struct call_helper *h = (struct call_helper *) obj;
@ -1489,6 +1505,7 @@ static void *SWITCH_THREAD_FUNC outbound_agent_thread_run(switch_thread_t *threa
switch_channel_t *member_channel = switch_core_session_get_channel(member_session);
switch_channel_t *agent_channel = switch_core_session_get_channel(agent_session);
const char *other_loopback_leg_uuid = switch_channel_get_variable(agent_channel, "other_loopback_leg_uuid");
const char *o_announce = NULL;
switch_channel_set_variable(agent_channel, "cc_member_pre_answer_uuid", NULL);
@ -1616,6 +1633,10 @@ static void *SWITCH_THREAD_FUNC outbound_agent_thread_run(switch_thread_t *threa
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(member_session), SWITCH_LOG_DEBUG, "Agent %s answered \"%s\" <%s> from queue %s%s\n",
h->agent_name, h->member_cid_name, h->member_cid_number, h->queue_name, (h->record_template?" (Recorded)":""));
if ((o_announce = switch_channel_get_variable(member_channel, "cc_outbound_announce"))) {
playback_array(agent_session, o_announce);
}
switch_ivr_uuid_bridge(h->member_session_uuid, switch_core_session_get_uuid(agent_session));
switch_channel_set_variable(member_channel, "cc_agent_uuid", agent_uuid);