diff --git a/src/mod/applications/mod_callcenter/mod_callcenter.c b/src/mod/applications/mod_callcenter/mod_callcenter.c
index 88250aefe0..7f77a31a78 100644
--- a/src/mod/applications/mod_callcenter/mod_callcenter.c
+++ b/src/mod/applications/mod_callcenter/mod_callcenter.c
@@ -3122,9 +3122,10 @@ SWITCH_STANDARD_APP(callcenter_function)
 						  switch_str_nil(switch_channel_get_variable(member_channel, "caller_id_name")),
 						  switch_str_nil(switch_channel_get_variable(member_channel, "caller_id_number")),
 						  queue_name, cc_member_cancel_reason2str(h->member_cancel_reason));
-		queue = get_queue(queue_name);
-		queue->calls_abandoned++;
-		queue_rwunlock(queue);
+		if ((queue = get_queue(queue_name))) {
+			queue->calls_abandoned++;
+			queue_rwunlock(queue);
+		}
 	} else {
 		switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(member_session), SWITCH_LOG_DEBUG, "Member %s <%s> is answered by an agent in queue %s\n", switch_str_nil(switch_channel_get_variable(member_channel, "caller_id_name")), switch_str_nil(switch_channel_get_variable(member_channel, "caller_id_number")), queue_name);
 
@@ -3136,9 +3137,10 @@ SWITCH_STANDARD_APP(callcenter_function)
 
 		/* Update some channel variables for xml_cdr needs */
 		switch_channel_set_variable_printf(member_channel, "cc_cause", "%s", "answered");
-		queue = get_queue(queue_name);
-		queue->calls_answered++;
-		queue_rwunlock(queue);
+		if ((queue = get_queue(queue_name))) {
+			queue->calls_answered++;
+			queue_rwunlock(queue);
+		}
 
 	}