kenmirrors
/
freeswitch
mirror of https://github.com/signalwire/freeswitch.git
1
0
Fork 0
Code Issues Projects Releases Wiki Activity

mod_callcenter: Bring up to date the max-wait-time-with-no-agent and max-wait-time-with-no-agent-time-reached param. I'll probably rename the param max-wait-time-with-no-agent-time-reached to something that actually make sense in the future

This commit is contained in:
Marc Olivier Chouinard 2011-12-10 20:45:25 -05:00
parent 4b064aa96b
commit 8e9dfba276
1 changed files with 14 additions and 3 deletions
Show Stats Download Patch File Download Diff File Expand all files Collapse all files

17
src/mod/applications/mod_callcenter/mod_callcenter.c
View File

@ -2284,9 +2284,20 @@ void *SWITCH_THREAD_FUNC cc_member_thread_run(switch_thread_t *thread, void *obj
}
/* Will drop the caller if no agent was found for more than X seconds */
if (queue->max_wait_time_with_no_agent > 0 && m->t_member_called < queue->last_agent_exist_check - queue->max_wait_time_with_no_agent_time_reached &&
queue->last_agent_exist_check - queue->last_agent_exist >= queue->max_wait_time_with_no_agent) {
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(member_session), SWITCH_LOG_DEBUG, "Member %s <%s> in queue '%s' reached max wait with no agent time\n", m->member_cid_name, m->member_cid_number, m->queue_name);
if (queue->max_wait_time_with_no_agent > 0 &&
(queue->last_agent_exist >= m->t_member_called || queue->max_wait_time_with_no_agent_time_reached == 0) &&
queue->last_agent_exist_check - queue->last_agent_exist > queue->max_wait_time_with_no_agent) {
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(member_session), SWITCH_LOG_DEBUG, "Member %s <%s> in queue '%s' reached max wait of %d sec. with no agent\n", m->member_cid_name, m->member_cid_number, m->queue_name, queue->max_wait_time_with_no_agent);
m->member_cancel_reason = CC_MEMBER_CANCEL_REASON_NO_AGENT_TIMEOUT;
switch_channel_set_flag_value(member_channel, CF_BREAK, 2);
}
/* Will drop the NEW caller if no agent was found for more than X seconds once they join */
if (queue->max_wait_time_with_no_agent_time_reached > 0 &&
queue->last_agent_exist < m->t_member_called &&
queue->last_agent_exist_check - queue->last_agent_exist > queue->max_wait_time_with_no_agent &&
queue->last_agent_exist_check - m->t_member_called >= queue->max_wait_time_with_no_agent_time_reached) {
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(member_session), SWITCH_LOG_DEBUG, "Member %s <%s> in queue '%s' reached max wait of %d sec. with no agent plus join grace period of %d sec.\n", m->member_cid_name, m->member_cid_number, m->queue_name, queue->max_wait_time_with_no_agent, queue->max_wait_time_with_no_agent_time_reached);
m->member_cancel_reason = CC_MEMBER_CANCEL_REASON_NO_AGENT_TIMEOUT;
switch_channel_set_flag_value(member_channel, CF_BREAK, 2);
}