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mod_callcenter: Fix member been switch as abandoned when he was pickup by an agent FS-3281

This commit is contained in:
Marc Olivier Chouinard 2011-05-03 12:13:52 -04:00
parent e1c21a67dc
commit 9ff8f53f05
1 changed files with 8 additions and 2 deletions
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10
src/mod/applications/mod_callcenter/mod_callcenter.c
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@ -2342,6 +2342,7 @@ SWITCH_STANDARD_APP(callcenter_function)
char member_uuid[SWITCH_UUID_FORMATTED_LENGTH + 1] = ""; char member_uuid[SWITCH_UUID_FORMATTED_LENGTH + 1] = "";
switch_bool_t agent_found = SWITCH_FALSE; switch_bool_t agent_found = SWITCH_FALSE;
switch_bool_t moh_valid = SWITCH_TRUE; switch_bool_t moh_valid = SWITCH_TRUE;
const char *p;
if (!zstr(data)) { if (!zstr(data)) {
mydata = switch_core_session_strdup(member_session, data); mydata = switch_core_session_strdup(member_session, data);
@ -2498,7 +2499,6 @@ SWITCH_STANDARD_APP(callcenter_function)
while (switch_channel_ready(member_channel)) { while (switch_channel_ready(member_channel)) {
switch_input_args_t args = { 0 }; switch_input_args_t args = { 0 };
struct moh_dtmf_helper ht; struct moh_dtmf_helper ht;
const char *p;
ht.dtmf = '\0'; ht.dtmf = '\0';
args.input_callback = moh_on_dtmf; args.input_callback = moh_on_dtmf;
@ -2519,7 +2519,8 @@ SWITCH_STANDARD_APP(callcenter_function)
if (moh_valid && cur_moh) { if (moh_valid && cur_moh) {
switch_status_t status = switch_ivr_play_file(member_session, NULL, cur_moh, &args); switch_status_t status = switch_ivr_play_file(member_session, NULL, cur_moh, &args);
if (status == SWITCH_STATUS_FALSE /* Invalid Recording */) { if (status == SWITCH_STATUS_FALSE /* Invalid Recording */ && SWITCH_READ_ACCEPTABLE(status)) {
/* Sadly, there doesn't seem to be a return to switch_ivr_play_file that tell you the file wasn't found. FALSE also mean that the channel got switch to BRAKE state, so we check for read acceptable */
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(member_session), SWITCH_LOG_WARNING, "Couldn't play file '%s', continuing wait with no audio\n", cur_moh); switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(member_session), SWITCH_LOG_WARNING, "Couldn't play file '%s', continuing wait with no audio\n", cur_moh);
moh_valid = SWITCH_FALSE; moh_valid = SWITCH_FALSE;
@ -2535,6 +2536,11 @@ SWITCH_STANDARD_APP(callcenter_function)
} }
/* Make sure that an agent was not found, since we could have break out before settign it previously */
if (!agent_found && (p = switch_channel_get_variable(member_channel, "cc_agent_found"))) {
agent_found = switch_true(p);
}
/* Stop Member Thread */ /* Stop Member Thread */
if (h) { if (h) {
h->running = 0; h->running = 0;