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FS-9516 refactor loopback agent on mod_callcenter and fix multiple minor issues

This commit is contained in:
François 2016-09-15 11:28:54 +02:00
parent 66a8b5bfac
commit b182a0ce34
1 changed files with 74 additions and 59 deletions
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133
src/mod/applications/mod_callcenter/mod_callcenter.c
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@ -1632,6 +1632,80 @@ static void *SWITCH_THREAD_FUNC outbound_agent_thread_run(switch_thread_t *threa
dialstr = switch_channel_expand_variables(member_channel, h->originate_string);
status = switch_ivr_originate(NULL, &agent_session, &cause, dialstr, 60, NULL, cid_name ? cid_name : h->member_cid_name, cid_number ? cid_number : h->member_cid_number, NULL, ovars, SOF_NONE, NULL);
/* Search for loopback agent */
if (status == SWITCH_STATUS_SUCCESS) {
switch_channel_t *agent_channel = switch_core_session_get_channel(agent_session);
const char *other_loopback_leg_uuid = switch_channel_get_variable(agent_channel, "other_loopback_leg_uuid");
/* Our agent channel is a loopback. Try to find if a real channel is bridged to it in order
to use it as our new agent channel.
- Locate the loopback-b channel using 'other_loopback_leg_uuid' variable
- Locate the real agent channel using 'switch_channel_get_partner_uuid()' function on loopback-b
*/
if (other_loopback_leg_uuid) {
switch_core_session_t *loopback_a_session = agent_session;
switch_core_session_t *loopback_b_session = NULL;
switch_channel_t *loopback_a_channel = agent_channel;
switch_channel_t *loopback_b_channel = NULL;
const char *real_uuid = NULL;
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(member_session), SWITCH_LOG_DEBUG, "Agent '%s' is a loopback channel. Searching for real channel...\n", h->agent_name);
/* Locate loopback-b channel */
if (!(loopback_b_session = switch_core_session_locate(other_loopback_leg_uuid))) {
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(member_session), SWITCH_LOG_DEBUG, "Failed to locate loopback-b channel of agent '%s'\n", h->agent_name);
switch_channel_hangup(loopback_a_channel, SWITCH_CAUSE_DESTINATION_OUT_OF_ORDER);
status = SWITCH_STATUS_FALSE;
} else {
loopback_b_channel = switch_core_session_get_channel(loopback_b_session);
/* Wait for loopback-b to be fully bridged */
if (switch_channel_wait_for_flag(loopback_b_channel, CF_BRIDGED, SWITCH_TRUE, 5000, member_channel) != SWITCH_STATUS_SUCCESS) {
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(member_session), SWITCH_LOG_DEBUG, "Timeout while waiting for the loopback-b channel to be bridged (agent '%s')\n", h->agent_name);
switch_channel_hangup(loopback_a_channel, SWITCH_CAUSE_DESTINATION_OUT_OF_ORDER);
status = SWITCH_STATUS_FALSE;
} else {
/* Get real agent channel uuid */
real_uuid = switch_channel_get_partner_uuid(loopback_b_channel);
if (!real_uuid) {
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(member_session), SWITCH_LOG_DEBUG, "Failed to find a real channel behind loopback agent '%s'\n", h->agent_name);
switch_channel_hangup(loopback_a_channel, SWITCH_CAUSE_DESTINATION_OUT_OF_ORDER);
status = SWITCH_STATUS_FALSE;
} else {
/* Locate real agent session */
if (!(agent_session = switch_core_session_locate(real_uuid))) {
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(member_session), SWITCH_LOG_DEBUG, "Real session is already gone (agent '%s')\n", h->agent_name);
switch_channel_hangup(loopback_a_channel, SWITCH_CAUSE_DESTINATION_OUT_OF_ORDER);
status = SWITCH_STATUS_FALSE;
} else {
/* Found! Switch agent channel and set variables */
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(member_session), SWITCH_LOG_DEBUG, "Real channel found behind loopback agent '%s'\n", h->agent_name);
agent_channel = switch_core_session_get_channel(agent_session);
switch_channel_set_variable(agent_channel, "cc_side", "agent");
switch_channel_set_variable(agent_channel, "cc_queue", h->queue_name);
switch_channel_set_variable(agent_channel, "cc_agent", h->agent_name);
switch_channel_set_variable(agent_channel, "cc_agent_type", h->agent_type);
switch_channel_set_variable(agent_channel, "cc_member_uuid", h->member_uuid);
switch_channel_set_variable(agent_channel, "cc_member_session_uuid", h->member_session_uuid);
switch_channel_process_export(member_channel, agent_channel, NULL, "cc_export_vars");
/* Mark loopback to not be hungup in case of ring-all */
switch_channel_set_variable(loopback_a_channel, "cc_member_pre_answer_uuid", NULL);
switch_channel_set_variable(loopback_b_channel, "cc_member_pre_answer_uuid", NULL);
switch_core_session_rwunlock(loopback_a_session);
}
}
}
switch_core_session_rwunlock(loopback_b_session);
}
}
}
if (dialstr != h->originate_string) {
switch_safe_free(dialstr);
}
@ -1677,68 +1751,10 @@ static void *SWITCH_THREAD_FUNC outbound_agent_thread_run(switch_thread_t *threa
const char *agent_uuid = switch_core_session_get_uuid(agent_session);
switch_channel_t *member_channel = switch_core_session_get_channel(member_session);
switch_channel_t *agent_channel = switch_core_session_get_channel(agent_session);
const char *other_loopback_leg_uuid = switch_channel_get_variable(agent_channel, "other_loopback_leg_uuid");
const char *o_announce = NULL;
switch_channel_set_variable(agent_channel, "cc_member_pre_answer_uuid", NULL);
/* Our agent channel is a loopback. Try to find if a real channel is bridged to it in order
to use it as our new agent channel.
- Locate the loopback-b channel using 'other_loopback_leg_uuid' variable
- Locate the real agent channel using 'signal_bond' variable from loopback-b
*/
if (other_loopback_leg_uuid) {
switch_core_session_t *other_loopback_session = NULL;
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(member_session), SWITCH_LOG_DEBUG, "Agent '%s' is a loopback channel. Searching for real channel...\n", h->agent_name);
if ((other_loopback_session = switch_core_session_locate(other_loopback_leg_uuid))) {
switch_channel_t *other_loopback_channel = switch_core_session_get_channel(other_loopback_session);
const char *real_uuid = NULL;
/* Wait for the real channel to be fully bridged */
switch_channel_wait_for_flag(other_loopback_channel, CF_BRIDGED, SWITCH_TRUE, 5000, member_channel);
real_uuid = switch_channel_get_partner_uuid(other_loopback_channel);
switch_channel_set_variable(other_loopback_channel, "cc_member_pre_answer_uuid", NULL);
/* Switch the agent session */
if (real_uuid) {
switch_core_session_rwunlock(agent_session);
if (!(agent_session = switch_core_session_locate(real_uuid))) {
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(member_session), SWITCH_LOG_DEBUG, "Real session is already gone (agent '%s')\n", h->agent_name);
sql = switch_mprintf("UPDATE members SET state = '%q', serving_agent = '', serving_system = ''"
" WHERE serving_agent = '%q' AND serving_system = '%q' AND uuid = '%q' AND system = 'single_box'",
cc_member_state2str(CC_MEMBER_STATE_WAITING), h->agent_name, h->agent_system, h->member_uuid);
cc_execute_sql(NULL, sql, NULL);
switch_safe_free(sql);
goto done;
}
agent_uuid = switch_core_session_get_uuid(agent_session);
agent_channel = switch_core_session_get_channel(agent_session);
if (!switch_channel_test_flag(agent_channel, CF_BRIDGED)) {
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(member_session), SWITCH_LOG_DEBUG, "Timeout waiting for real channel to be bridged (agent '%s')\n", h->agent_name);
} else {
switch_channel_set_variable(agent_channel, "cc_queue", h->queue_name);
switch_channel_set_variable(agent_channel, "cc_agent", h->agent_name);
switch_channel_set_variable(agent_channel, "cc_agent_type", h->agent_type);
switch_channel_set_variable(agent_channel, "cc_member_uuid", h->member_uuid);
switch_channel_set_variable(agent_channel, "cc_member_session_uuid", h->member_session_uuid);
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(member_session), SWITCH_LOG_DEBUG, "Real channel found behind loopback agent '%s'\n", h->agent_name);
}
} else {
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(member_session), SWITCH_LOG_DEBUG, "Failed to find a real channel behind loopback agent '%s'\n", h->agent_name);
}
switch_core_session_rwunlock(other_loopback_session);
} else {
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(member_session), SWITCH_LOG_DEBUG, "Failed to locate loopback-b channel of agent '%s'\n", h->agent_name);
}
}
if (!strcasecmp(h->queue_strategy,"ring-all") || !strcasecmp(h->queue_strategy,"ring-progressively")) {
char res[256];
/* Map the Agent to the member */
@ -2003,7 +2019,6 @@ static void *SWITCH_THREAD_FUNC outbound_agent_thread_run(switch_thread_t *threa
switch_event_add_header(event, SWITCH_STACK_BOTTOM, "CC-Member-Joined-Time", "%" SWITCH_TIME_T_FMT, t_member_called);
switch_event_fire(&event);
}
}
done: