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Merge pull request #1291 in FS/freeswitch from ~MOCHOUINARD/freeswitch:feature/FS-10314-add-profiles-to-mod_callcenter to master 

* commit '54c93528dc890aa2e52720617999f9ec5aa2e477':
  FS-10314: Initial commit adding profiles to mod_callcenter
This commit is contained in:
Marc Olivier Chouinard 2017-07-18 14:35:02 +00:00
parent 313ddc34c3 54c93528dc
commit c237bd60f9
2 changed files with 1081 additions and 495 deletions
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69
src/mod/applications/mod_callcenter/conf/autoload_configs/callcenter.conf.xml
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@ -1,39 +1,42 @@
<configuration name="callcenter.conf" description="CallCenter"> <configuration name="callcenter.conf" description="CallCenter">
<settings> <profiles>
<!--<param name="odbc-dsn" value="dsn:user:pass"/>--> <profile name="default">
<!--<param name="dbname" value="/dev/shm/callcenter.db"/>--> <settings>
<!--<param name="reserve-agents" value="true"/>--> <!--<param name="odbc-dsn" value="dsn:user:pass"/>-->
</settings> <!--<param name="dbname" value="/dev/shm/callcenter.db"/>-->
<!--<param name="reserve-agents" value="true"/>-->
</settings>
<queues> <queues>
<queue name="support@default"> <queue name="support@default">
<param name="strategy" value="longest-idle-agent"/> <param name="strategy" value="longest-idle-agent"/>
<param name="moh-sound" value="$${hold_music}"/> <param name="moh-sound" value="$${hold_music}"/>
<!--<param name="record-template" value="$${base_dir}/recordings/${strftime(%Y-%m-%d-%H-%M-%S)}.${destination_number}.${caller_id_number}.${uuid}.wav"/>--> <!--<param name="record-template" value="$${base_dir}/recordings/${strftime(%Y-%m-%d-%H-%M-%S)}.${destination_number}.${caller_id_number}.${uuid}.wav"/>-->
<param name="time-base-score" value="system"/> <param name="time-base-score" value="system"/>
<param name="max-wait-time" value="0"/> <param name="max-wait-time" value="0"/>
<param name="max-wait-time-with-no-agent" value="0"/> <param name="max-wait-time-with-no-agent" value="0"/>
<param name="max-wait-time-with-no-agent-time-reached" value="5"/> <param name="max-wait-time-with-no-agent-time-reached" value="5"/>
<param name="tier-rules-apply" value="false"/> <param name="tier-rules-apply" value="false"/>
<param name="tier-rule-wait-second" value="300"/> <param name="tier-rule-wait-second" value="300"/>
<param name="tier-rule-wait-multiply-level" value="true"/> <param name="tier-rule-wait-multiply-level" value="true"/>
<param name="tier-rule-no-agent-no-wait" value="false"/> <param name="tier-rule-no-agent-no-wait" value="false"/>
<param name="discard-abandoned-after" value="60"/> <param name="discard-abandoned-after" value="60"/>
<param name="abandoned-resume-allowed" value="false"/> <param name="abandoned-resume-allowed" value="false"/>
</queue> </queue>
</queues> </queues>
<!-- WARNING: Configuration of XML Agents will be updated into the DB upon restart. -->
<!-- WARNING: Configuration of XML Tiers will reset the level and position if those were supplied. -->
<!-- WARNING: Agents and Tiers XML config shouldn't be used in a multi FS shared DB setup (Not currently supported anyway) -->
<agents>
<!--<agent name="1000@default" type="callback" contact="[leg_timeout=10]user/1000@default" status="Available" max-no-answer="3" wrap-up-time="10" reject-delay-time="10" busy-delay-time="60" />-->
</agents>
<tiers>
<!-- If no level or position is provided, they will default to 1. You should do this to keep db value on restart. -->
<!-- <tier agent="1000@default" queue="support@default" level="1" position="1"/> -->
</tiers>
<!-- WARNING: Configuration of XML Agents will be updated into the DB upon restart. -->
<!-- WARNING: Configuration of XML Tiers will reset the level and position if those were supplied. -->
<!-- WARNING: Agents and Tiers XML config shouldn't be used in a multi FS shared DB setup (Not currently supported anyway) -->
<agents>
<!--<agent name="1000@default" type="callback" contact="[leg_timeout=10]user/1000@default" status="Available" max-no-answer="3" wrap-up-time="10" reject-delay-time="10" busy-delay-time="60" />-->
</agents>
<tiers>
<!-- If no level or position is provided, they will default to 1. You should do this to keep db value on restart. -->
<!-- <tier agent="1000@default" queue="support@default" level="1" position="1"/> -->
</tiers>
</profile>
</profiles>
</configuration> </configuration>

1507
src/mod/applications/mod_callcenter/mod_callcenter.c
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